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Resources

Welcome! This is a place for home inspectors to find guides, tools, marketing materials and more. We also have plenty of FAQs for home inspectors, real estate agents, and homeowners to find answers to common questions.

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FAQs

Q: How do I join the American Home Warranty Association and begin offering warranties to my customers?

A: If you are ready to join our team, click here for a link to our automated inspector sign-up feature. If you would like more information first, please call us at 1-800-404-5479 or send us an email to custserv@ahomewarranty.com for further details about the available limited warranty products and programs. 

Q: How do I pay for the limited warranties?

A: You can pay for limited warranties through our convenient and secure shopping cart, accessed through your inspector portal. Payment can be made according to your pricing option or by selecting your total amount available if you have pre-paid.

Q: How often should I report and pay for my warranty activity?

A: While we prefer that you report and pay your warranty activity immediately, we will accept limited warranty submissions up to 14 days past the inspection date. We believe in our warranty and we want you to do the same. Therefore, reporting as soon as possible is best. 

Please note: we must receive inspection/warranty data and payment BEFORE we receive notice of a homeowners claim in order for AHW to provide coverage.

Q: How can the limited warranty program be effectively used as a marketing tool?

A: The use of the limited warranty provides a marketing advantage for the inspector in the following ways:

  • Group and individual presentations at real estate offices
    By offering limited warranties to local real estate professionals, you are networking your business to potential clients and setting yourself above your competition.
  • Telephone discussions with prospective clients
    When connecting with prospective clients on the telephone, you can use the limited warranty as a selling point for your services.
  • The inspection itself
    When conducting an inspection with the buyer, seller, and/or agents, you can offer the limited warranty as an additional service. This builds your business and leads to happier customers.
  • Print and electronic advertising
    Limited warranties can be selling points in your print and electronic advertising. Make sure to mention them on your websites, business cards, newspaper ads, etc.

Q: What is available to help me market the limited warranty program?

A: We currently provide the following items to help you market the limited warranty program:

  • The AHW logo, to be used for your print/electronic materials, website and even on your company vehicles.
  • The Inspector Locator feature. This is a free lead-generating source that you use to expand your business.
  • Marketing material PDFs that are specifically designed for you and your business.

To find our marketing materials, please see our resources page.

Q: When should the limited warranty be presented to my clients?

A: We feel it is best to present the limited warranty in person at the time of the inspection. By doing so, you are not only informing your customers of the benefits of the limited warranty coverage, you are setting yourself up for potential future business from the seller and any real estate agents who may be present.

If the buyer is not present, you can include a copy of the limited warranty with the home inspection report. This may be done physically or electronically as an attachment.

Suggested language when presenting the limited warranty: "I am providing you with a 90-Day (or 120-Day) Limited Warranty from American Home Warranty as part of my package of professional services. If an issue arises that you feel may be covered, please let me know or reach out to American Home Warranty for further details.”

Q: How detailed should I be in explaining the language of the limited warranty to clients?

A: The document itself is clear and concise. When presenting it to your customers, be sure to review the document in its entirely and point out that the limited warranty contains both mechanical and structural components, with certain exclusions and maximum amounts payable. If they have additional questions or concerns, or you’re not sure how to answer them, please direct them to us and we can assist them further.

Q: How can my business benefit from your limited warranties?

A: Real estate is all about networking. By working with and recommending our home inspectors, you are marketing yourself as an agent who values their clients time and peace of mind. You can use our warranties as a selling point and sit back as they earn you lifelong clients!  

Q: What is the difference between a full coverage warranty and a limited warranty?

A: Full coverage warranties typically cover any issues that may arise in a home up to a certain point after purchase. A limited warranty, on the other hand, will only cover certain conditions. They also have max limits for reimbursement depending on the severity of the claim. 

The purpose of a home inspection is to find major structural, mechanical or safety defects. With that said, home inspectors are human just like the rest of us. Problems tend to show further once the home is functioning around the clock or when items are exposed. This is why your home inspector provided extra precaution to the services done.

American Home Warranty Company has no deductible to file a claim and doesn’t charge anything for our claims service. Our only request is that the homeowner follow the required claims procedures to provide all necessary information to our review department. Homeowners are to choose a licensed contractor at their discretion for the repairs.

 Determining which issues are claimable is straight forward with our one page warranty. We do emphasize that homeowners provide as much information possible to give our team of professionals the necessary details to review each claim thoroughly.To learn more, please contact us! claims@ahomewarranty.com

Q: How do I submit a claim?

A:  To submit a claim on your limited home warranty, please contact our team of professionals today. We can discuss the terms of your warranty and get the claim process started for you. claims@ahomewarranty.com

WHAT PEOPLE SAY

"How simple and easy it is for us and our clients!"

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